Returns Policy

We would appreciate any comments regarding our products or the manner in which your order was handled. Our customer service associates can be reached by email at sales@batherton-express.co.uk.  If you are not completely satisfied with your purchase, please return the item within 14 days of the shipping date for an exchange or refund.

In the unlikely event of faulty / incorrect goods, please use the returns page on our site, click here.

The return address is:  Batherton Services Online Returns, Stapeley House, London Road, Stapeley, Cheshire, CW5 7JW. If you are returning an item to us, the cost of the return and condition of the item / items is your responsibility. 

  • The item(s) are your responsibility until it arrives at our warehouse. Therefore, please ensure you send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.
  • Products must be sent back with the original correct product packaging, otherwise they will not be accepted
  • All returns (including the product packaging) must arrive back to us in a re-saleable condition (unless faulty).
  • Product bags must NOT be used as postal wrapping. Please ensure the product is suitably packaged.
  • We will send an e-mail to you once the return has been processed. 
  • Your refund will be credited back to the same card or paypal account used to make the original purchase. Please allow up to 14 days for your refund to be processed (Estimated refund time is usually 3 - 5 working days).  Original delivery charges are non-refundable.
  • If you have any problems please keep your invoice displaying your order details for your reference and quote your order reference on all correspondence.
  • Failure to adhere to these conditions will result in the product being returned to you without refund.
  • In the unlikely event of a fraudulent transaction, a refund will be made once an investigation has been carried out.

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